Returns & Warranty Policy

AHA Superstore Returns & Warranty Policy

At AHA Superstore, we are committed to offering high-quality products and customer satisfaction. Please review our policy on returns, warranty claims, and other key details.

Warranty Claims

How to Make a Claim

If your purchase is covered under our warranty, please follow these steps to make a claim:

1. Check Eligibility: Ensure the issue aligns with our warranty terms and is not excluded as wear and tear or misuse.
2. Complete Registration: Contact us via email with proof of purchase, photos and a detailed explanation of the situation.
3. Contact Customer Service: Call us at  (03) 9087 1234 to organize a return shipping label.
4. Return the Item: Safely package the item and return it to:
• AHA Superstore
• Unit 2/56 Barrie Road, Tullamarine, VIC, 3043

Exclusions from Warranty The following are not covered under warranty:

• Damage caused by misuse, improper care, or normal wear and tear
• Damage resulting from overloading, dropping, or using the product outside its intended purpose
• Issues arising from accumulated stress over time (e.g., cracks from overloading or wear), which are not considered manufacturing defects

Inspection Process All claims are subject to inspection. If the issue is due to misuse, wear, or any excluded cause, repair or replacement options will be offered at a reasonable cost.

Foldable Bathtubs - Consumer Guarantee Policy

The consumer guarantee policy for the foldable bath requires the customer to report any damage to the bath when you receive it, or within seven (7) days.

After that, any repairs required are the responsibility of the customer, however a repair kit can be provided if you email info@aha-superstore.com or call our Customer Service Team  (03) 9087 1234

Due to the size of the baths and the lack of courier services to deliver these items, all freight costs are to be paid by the customer. You can alternatively drop the bathtub off at our warehouse in Tullamarine (2/56 Barrie Road Tullamarine VIC 3043).

Returning Faulty or Incorrect Items

If you’ve received a faulty, damaged, or incorrect item, you may return it or request an exchange.

Conditions for Return

• The item must be in its original packaging, including instruction manuals and all accessories.
• The item must be unused and in as close to its original condition as possible, unless the fault itself prevents this.
• The return must be initiated within 30 days of receiving the item.

Replacement or Exchange

• If your item is found to be faulty, defective, or incorrect, and you notify us in a reasonable time, we will inspect it and offer a replacement or exchange at no additional cost.
• We will cover the cost of return shipping if the item is faulty, damaged, or incorrect. For minor purchases under $50 with a manufacturing fault, the faulty part will be replaced accordingly.

What We Need From You

• Proof of purchase (original purchase receipt).
• A description of the fault or issue with the product.

Shipping for Returns

• If the return is due to a fault or incorrect item, AHA will organize and cover the cost of return shipping.
• For other returns, you may be required to cover return shipping costs and assume responsibility for any loss or damage during transit. We recommend using insurance for such returns.

Change of Mind Policy

We are not required to accept returns or offer refunds for change of mind, but we may accept if the following conditions are met:

• The item is unopened, unused, and in its original packaging.
• You agree to pay a service fee to cover processing costs.
• You will cover return shipping costs.

Frequently Asked Questions

1. What qualifies as a manufacturing defect?
• Manufacturing defects include issues like motor failure, cracks in structural components due to poor construction, or defects in materials affecting functionality.
2. What if my product breaks years after purchase?
• Warranty coverage does not extend to issues caused by wear and tear or accumulated stress over time, which are outside the scope of manufacturing defects.
3. What if I am unsure whether my issue is covered?
• Our team will thoroughly assess every claim. If the issue is covered under warranty, we will provide a resolution. If not, we will offer repair or replacement options at a reasonable cost.

Non-Returnable Items

The following items cannot be returned unless they are faulty, damaged, or sent in error:

• Digital Gift Cards
• Food/Grocery Items (oils)

For questions or concerns regarding these items, contact our Customer Service Team at  (03) 9087 1234 or info@aha-superstore.com.

Legal Compliance

Our Returns & Warranty Policy complies with Australian Consumer Law (ACL). This policy does not exclude or limit your rights under ACL, which include your right to a refund, repair, or replacement if goods are faulty, not fit for purpose, or do not match the description.

Policy Updates

AHA Superstore reserves the right to update or amend this policy at any time. Any significant changes will be communicated to customers through our website.

For further assistance, feel free to contact our Customer Service Team at  (03) 9087 1234 or email info@aha-superstore.com.